If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket via the 'Contact Support' link here - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread. When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email.
It is also important to include the details of what you were doing at the time the problem occured and if you can reproduce it consistently. You should now email that file to us via the 'Contact Support' link here and explain the issues you are having. The files will be all compressed into the zip in the location you have chosen to save it to Then right click and choose "Add to Archive"Ĭhoose Zip but Rar is also fine, then choose Browse, click on desktop or save it somewhere you can find it easily like my documents and then press ok. (The following describes how to zip your files with Winrar which you can download here: download.htm but the instructions are similar with most zip programs) This will bring up all the temp files folders, scroll until you see HM2settings folder, navigate inside the folder and you will see all the files you previously backed up. In the top left corner of the explorer window beside the left/right buttons click and it will turn from breadcrumbs into an input window.
If it doesn't solve the problem email us via the 'Contact Support' link and explain the issues you had and the steps you followed to fix.įirst open windows explorer by going to Windows Start Menu > Then click on Computer. This procedure can be very helpful in fixing issues with crashes, If this solves the issue its extremely important that you zip up the old settings files and email them to us otherwise the issue may return, if you send the files we can attempt to put a fix to prevent it happening again. Then choose y and enter once more to delete the current settings files and once you get the success message close the window and restart Holdem Manager 2. A black DOS window will appear asking if you want to back up your settings. Then you can run the files directly from the utilities folder.Ĭlose Holdem Manager 2. If after updating you still do not see the files then you can unzip this folder and put the utilities folder inside C:\Program Files (x86)\Holdem Manager 2 folder or whereever you installed Holdem Manager 2.
If you are using an older version of HM2 make sure you update so you will have the backup and restore files. You can also run the file directly from the install directory here: C:\Program Files (x86)\Holdem Manager 2\Utilities. Click on the backup settings file as shown in A in the screenshot below. Go to the Windows Start Menu > All Programs > Holdem Manager 2 folder > Utilities Folder.
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